All Case Studies
Telecommunications
3 months

Enterprise-wide SSO & MFA Rollout

Deployed Okta-based SSO across 15,000+ employees, reducing login-related helpdesk tickets by 70%.

70%
Reduction in helpdesk tickets
15,000+
Users migrated
80+
Applications federated
3 months
Full deployment timeline
The Challenge

A major Indonesian telecom operator had over 80 disparate enterprise applications, each with separate credentials. Employees were managing 10–15 passwords, leading to frequent lockouts, security incidents, and a helpdesk overwhelmed with password reset requests.

Our Solution

We designed and deployed a comprehensive Okta-based IAM solution, federating all 80+ applications under a single SSO umbrella. We implemented adaptive MFA policies, automated provisioning via SCIM, and conducted a phased migration to ensure zero disruption to operations.

Services Used
Identity & Access Management
Technologies
OktaSAML 2.0SCIMLDAPAzure AD
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